- Care home
St Oggs
Report from 28 October 2024 assessment
Contents
Ratings
Our view of the service
Include only: Date of assessment: 5 to 25 November 2024. St Oggs is a residential home for up to 21 adults with mental health conditions. At the time of the assessment, there were 19 people living at the service. We found 3 new breaches of legal regulations in relation to safe care and treatment, staffing and a continued breach of regulation in relation to good governance. Risks associated with people’s mental health and alcohol use were not always risk assessed. There was not enough guidance in place for staff in relation to supporting a person if they returned to the service intoxicated or if they were distressed. People did not consistently receive care in line with the Mental Capacity Act (MCA). Deprivation of Liberty Safeguarding (DoLS) authorisations were not always applied for where required. Where people lacked capacity to make decisions about their care, the service had not always advocated for them. Staffing levels did not always meet the needs of the people living at the service, including the allocation of hours for the register manager to carry out their responsibilities. Although most staff were up to date with all mandatory training, 50% of staff had not completed Positive Behavioural Support training. The shortfalls identified during this assessment had not been identified by the providers quality monitoring and assurance systems. However, people were supported by staff who knew them well. People were treated with kindness and compassion; their privacy and dignity were respected. People were supported as individuals with their preferences understood and supported. The manager was visible and encouraged both staff and people to give feedback. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
People spoke very highly of staff and the registered manager. People we spoke with said their quality of life had improved whilst living at the service. People told us they felt they were treated with respect and staff were kind and caring. However, some people told us they did not always feel safe when other people living at the service were unwell or intoxicated. Some people said there was not enough staff if they wanted to talk to staff on an individual basis. However, they also said the registered manager could not do enough to help them. One person said, “They [registered manger] never gave up on me.” Another person said they had lived in several care homes and that this was the best one and that they did not wish to leave. Relatives told us that they were happy with the care their family member received and they were able to contact the registered manager if there were any issues. While people expressed their satisfaction with their care our assessment of the service found elements of care did not meet expected standards.