- Care home
Clarendon Beechlands
Report from 3 September 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 9 September to 27 September 2024 Clarendon Beechlands is a residential care home providing personal care to 17 people at the time of the inspection. The service can support up to 18 people who have a learning disability or autistic people, people with a mental health condition and younger adults. This assessment was carried out to follow up on action we told the provider to take at the last inspection. We assessed all quality statements under the Safe, Effective, Caring, Responsive and Well-Led key questions. This service has been in Special Measures since 6 May 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. The inspection team included 2 inspectors, a medicines inspector and 2 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We received feedback from the local authority quality monitoring team. During the assessment process, we spoke with people living at the service and their relatives. We observed how people were being cared for and supported. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People's experience of this service
Improvements had been made at the service and people now received the right level of care and support they required. Care plans were reviewed regularly and contained accurate information for staff to follow. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff knew people and what was important to them, including their routines and preferences. Staff had received refresher training and received regular supervisions and appraisal. People were enabled to achieve positive outcomes. Social inclusion was promoted, enabling people to be a part of their local community. Staff were observed to be kind, caring and respectful. The culture of the service had improved. People were observed to spend more time in communal spaces and appeared relaxed and content. Staff were friendly, welcoming and engaging. Staff were positive about the changes implemented by the new registered manager. One staff member said, “We have come a long way since the last inspection, and that is down to having a different manager."