Clarendon Beechlands

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People experienced kind and caring support from staff, along with a warm, friendly and homely environment within the service. The leadership team were proactive in ensuring people were treated as individuals. People received personalised support when they needed it. Staff knew when to support people with decision making, and when to give people the freedom to make their own decisions. Feedback from partners and observations during the assessment process demonstrated that staff knew people well. The staff team told us they felt supported by the registered manager, and the provider offered a confidential counselling service which staff could access at any time.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and compassion by the staff team at Clarendon Beechlands. Relatives told us they were happy with the care their loved ones received. One stated, “I don’t think anything needs to be improved. The best thing is that everyone is very welcoming, and all the residents are lovely. I used to work in care, so I know what good care looks like.”

The registered manager gave details on how they provide reassurance and support, and fostered a friendly environment, where people could talk and socialise with each other.

Feedback from partners was positive and commended the staff on their rapport with people.

The registered manager also had a ‘manager’s letterbox’ which people or staff could use to make suggestions, comments or write the manager a letter.

People were treated as individuals and received person-centred care. One person said, “I feel as if I am treated as an individual.” Relatives agreed the care their loved ones received was personalised.

Staff explained the ‘getting to know me’ process and form they complete when a new person moves into the service. Staff also told us they spend time with people getting to know their likes, even down to their favourite brand of shampoo, and the registered manager told us that all of this information is included in people’s care records.

We observed staff to speak to people with different approaches, based on their needs, wishes and preferences. We cross referenced observations with people’s care documentation, which matched.

People’s care records showed accurate and up to date information, for example about their likes, dislikes, their background and history, and these records were reviewed regularly and updated when there were any changes.

People were supported to make decisions and have control over their lives. One relative told us, “[Name’s] room is just how they like it. It has his [list of personal items]. He listens to the radio in his room, he doesn’t like the television. It also has his calendar with all his appointments on it, so that he knows what is happening.” People were encouraged to be independent. One person explained, “I love the staff here, they try to make me be independent.”

The registered manager told us they prioritise promoting people’s independence.

We observed significant decoration works to have been completed in the service since the last inspection. We asked some people if we could look at their bedrooms to ensure they were safe and comfortable for people to sleep in. We found people’s bedrooms to be highly personalised, and people told us they had selected the paint colour, wallpaper and curtains.

The provider had effective processes in place to ensure that people could make their own decisions. Staff knew when to support people with decision making.

People told us there were enough staff, and staff came quickly when needed. One person explained, “Staff are quick if I need them.” Another person said, “Staff always come quickly if I need them, they are very good.”

Staff described how staffing levels were sufficient to allow them to respond to people when required.

We observed sufficient numbers of staff to be present during our inspection, and staff responded to people quickly and appropriately.

Staff told us the registered manager was supportive, along with senior care staff.

The provider offered a confidential counselling service for staff members should they require it.