- Homecare service
Goldsmith Personnel Limited
Report from 11 January 2024 assessment
Contents
Ratings
Our view of the service
Goldsmith Personnel Ltd is a home care agency registered to provide personal care in people’s homes. At the time of the assessment the service was supporting 142 people. Not everyone using the service received personal care support, Goldsmith Personnel Ltd confirmed 100 people received personal care support. This assessment was undertaken following CQC’s new approach: https://www.cqc.org.uk/assessment This is our first assessment of the service using the new approach. We looked at 3 key question areas (safe, caring and responsive) and 5 quality statements within those key questions: safeguarding, involving people to manage risks, safe and effective staffing, independence, choice and control, and equity in experiences and outcomes. The assessment, which included both on and off-site activities, took place between 17 and 30 January 2024. We visited the office and spoke to the registered manager, the operations manager and the branch manager. We also spoke with 8 care workers. The assessment was carried out by one inspector and two assessors. We made calls to people and their relatives between 19 and 26 January 2024. We made calls to 34 people and managed to speak with 7 people and 10 relatives. We found good outcomes for people using the service in all the areas we assessed.
People's experience of this service
People told us they felt safe when receiving care from staff at the service. People's wellbeing was regularly monitored by the service and people told us they were involved in their care. People had built trusting relationships with their care staff which helped them have positive health outcomes in their lives.