Goldsmith Personnel Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff to participate in activities they enjoyed and to spend time with their families friends. Information was presented to people clearly so they could understand.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were treated with kindness and respect by staff from the service. People were given opportunities to express how the felt when they received care. People’s relatives told us staff were patient and understanding. People told us their care and support plans were developed with them and they were consulted about any changes. People told us they met with their key worker monthly to discuss any changes that might be needed. People’s independence, choice and control was promoted by staff. One person said, “They do encourage me to do things, I can get in and out of bed myself.” A relative said, “They involve [person] all the time. They are bedbound now but always ask them questions and tell them what they are doing, each step.”

The provider had regular correspondence with people, and where appropriate, their relatives, to ensure people were fully involved and care plans were up to date. This helped staff understand how to meet people’s needs and promote their independence. Staff knew the importance of treating people with dignity and respect and involving them in decisions about their care. A staff member told us they involved a person during mealtimes to ensure they kept up their independence in the kitchen whilst they were still able to manage. Staff confirmed they discussed people’s individual needs during their supervision sessions and told us they had regular communication and advice from the management team about providing person-centred care.

Staff understood person centred care and were able to explain how they ensured people were given choice and control in their lives. Staff spoke positively about people and gave examples of person centred care. Staff received dignity in care training, this reinforced knowledge and skills for staff to provide care in a kind and dignified way. People's choices and preferences were included in their care plans. These were regularly reviewed and updated as people's needs changed. Key workers regularly met with people to discuss their care needs and wishes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.