Prolife Healthcare Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We discussed equity in experience and outcomes with the registered manager. The registered manager demonstrated a good awareness of the issues people and staff may encounter and gave examples where they had taken action to reduce any barriers being faced. People reported no concerns about discrimination or barriers to care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they felt empowered, their rights were respected and they did not experience any discrimination or unfair treatment.

The registered manager had a good understanding of the potential barriers people could face when accessing care and support. They identified the cost of living as the main barrier currently, as people would try and reduce their care package as a result of affordability rather than need. We spoke with 18 staff; they told us the standard of care was good and they shared no concerns about people's care.

Staff received a range of relevant training to support them in their roles, including equality, diversity and inclusion training.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.