Prolife Healthcare Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

A clear staffing structure was in place and senior staff had additional training to support them in their roles. Most staff told us they felt able to speak up. Two staff said their status as international staff prevented them from doing so, however, there was no evidence to suggest this had impacted on care. An electronic care planning system provided the office staff with a clear oversight of the specific tasks related to care packages. People and families also had access to this technology and this enabled them to see the care tasks being completed in real time. People were generally happy with their care, and a high number of positive comments were received in the feedback given to the Experts by Experience. People told us the registered manager was approachable and responsive to any concerns.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Feedback from staff was mostly positive. They told us, "The quality of care is good. The ethos starts with the manager and runs through the organisation," and, "Yes, they [the provider] are really good. They provided me with free accommodation for one month when I arrived. I have had a really good experience with them." Eight out of 9 staff we spoke with told us they trusted the senior staff and felt they behaved with integrity.

Senior staff received additional training to support their development as leaders.

We spoke to a total of 18 staff. The majority of staff were positive about their experience with the company. They told us, ‘Yes and we can escalate including CQC’ and, ‘Yes, we can speak about our problems and our concerns. They help me a lot.’ Only 2 staff said they felt unable to speak up. We explained if staff had concerns, they could leave feedback anonymously on the CQC website. No feedback was received. Support from office staff included out of hours on call support, 1-1 supervision, WhatsApp groups, emails, team meetings and surveys were used to capture staff views on the care and support provided. We received examples of 3 completed staff surveys.

Support from office staff included out of hours on-call support, staff 1-1 supervision, WhatsApp groups, emails, team meetings and surveys were used to capture staff views on the care and support provided. We received examples of 3 completed staff surveys.

Twelve staff were specifically asked about workforce equality, diversity and inclusion. They told us they were treated fairly. One senior staff commented, "I am in touch with staff and I get good feedback." The registered manager provided examples where staff were given additional support where required. Examples included support with IT literacy and support to manage mental health.

There was a staff equality and diversity policy in place to support good practice.

The provider had invested in technology to enable a 'live view' of all their care packages. The office staff received an alert if required tasks were not completed. This enabled them to respond quickly to any gaps or shortfalls. People and their families also had the option of live access to their care plan. Policies and procedures were in place to support safe and effective care and we received positive feedback from people and staff. They told us the level of care was good and they told us the rotas were also well managed. Systems were in place to record interventions such as 1-1 supervisions, staff training and staff spot checks. The registered manager explained they planned to recruit a new office manager to replace the one that recently left and they will also further develop the systems used to monitor the service.

Policies and procedures were in place and were regularly reviewed. These included a business continuity plan and a quality assurance policy. Both the provider website and the Statement of Purpose needed updating as some of the information about the services provided was not accurate.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.