Background to this inspection
Updated
5 May 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 20 April 2021 and was announced.
Updated
5 May 2021
About the service
Bankfield House is a residential care home providing accommodation and personal care for up to 30 people aged 65 and over. At the time of the inspection there were 26 people living at the home.. Bankfield House accommodates people in one adapted building over two floors.
People’s experience of using this service and what we found
People received support from caring and well-trained staff. Staff treated people with kindness, dignity and respect.
The home was clean and well decorated.
People had their needs assessed and regularly reviewed to ensure their current care needs were met.
The service benefitted from a good provision of activities and social stimulation. These included visits from several community groups.
Care plans were inclusive and person-centred and written with full involvement of people and those important to them.
People received care and support from other healthcare agencies when they needed it and in a timely manner. People were supported to live healthy lives.
Safeguarding systems were in place and staff were knowledgeable about protecting people from abuse.
The manager was relatively new; however, they were experienced and knowledgeable around their regulatory and legal responsibilities.
The safety and quality of the service was regularly monitored through a series of periodic checks and audits.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 16 November 2018) and there were three breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bankfield House on our website at www.cqc.org.uk.