Our current view of the service
Updated
6 February 2025
Date of assessment 06 March to 07 March 2025.
About the service: Puttenhoe is a residential care home that has 3 living communities for people using the service: Daffodil unit which supports up to 11 individuals requiring residential and respite care. Carnation unit which supports 12 individuals living with dementia. Apple Blossom unit which supports up to 6 individuals on a short-term bases after a hospital discharge, with reablement needs to support them to return to their home safely.
We looked at the 5 priority quality statements from the safe, caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Our overall rating remains Good.
At the time of this inspection 27 people were using the service.
Staff and managers understood their duty to safeguard people from potential harm and people's risk of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. People were respected and valued as individuals; they were involved in their care and were asked for feedback regularly about their care. People experienced positive outcomes because staff often went over and above their roles to ensure people received the care and support they needed.
People's experience of the service
Updated
6 February 2025
People spoke positively about the care and support they received at Puttenhoe Residential Care Home. One person told us, “To put everything about this place in one sentence, even if I try, I wouldn’t be able to find any faults.” Comments from people who used the service and relatives were consistent stating they were happy living at the service. People told us they found the staff extremely kind, caring, and supportive. One person said, “This is a lovely place with lovely people who are working extremely hard to look after us.”
People's dignity and human rights were fully promoted, and people were encouraged to make decisions about their day-to-day routines. One person said, “I feel very respected. The carers respect me as a person, they do ask me before doing anything, even my tablets they ask if I am ready. I feel very well treated here.” Staff fully understood and responded to people's individual needs in a person-centred way. People received care that focused on their quality of life and followed best care practice principles, with input from a range of health and social care professionals.
We were told by people using the service that staff involved them in planning their care and that any changes to their care needs were made depending on their wishes and choices. Quality assurance systems were in place to ensure people and their relatives were enabled to provide feedback about their care and support.