Puttenhoe

Updated 11 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the Coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The service had been identified for use by the Local Authority as a possible designated care setting in response to the Winter Plan for people discharged from hospital with a positive Covid-19 status. This inspection was to ensure that the service was compliant with infection control and prevention measures.

This inspection took place on 12 November 2020. It was announced and carried out by two inspectors.

Updated 11 December 2020

About the service: Puttenhoe consisted of three separate units within the same building which supported people requiring residential and respite care, people who lived with dementia and people receiving home from hospital care. Puttenhoe was providing personal care to 29 people at the time of this inspection.

People’s experience of using this service:

People told us they felt safe and staff were kind to them.

We found practices, systems and process in place which demonstrated the service met the characteristics of good in all key areas with some elements of outstanding in caring, responsive and well-led.

Puttenhoe gave high quality safe and person-centred care. Staff offered people choice in all things and were caring and kind.

People, their relatives and staff told us the management team offered a good level of support.

Staff recruitment procedures were thorough including checks on criminal records and 2 references.

Staff told us management gave suitable training and supervision to enable them to carry out their roles safely.

Independence was very important to many of the people we spoke to and we found the same passion for enabling independence when we spoke with staff.

We saw staff treating people with dignity and respect. Staff provided meals and drinks in a way that met people’s personal preferences and nutritional and hydration needs.

The service was responsive to people’s needs and utilised people’s talents and interests to improve their health and well-being. For example, one person has used their gardening skills and now maintained all garden and outdoor spaces.

The staff team said they loved their jobs, understood their roles and were very happy working at the service.

Rating at last inspection: At the last inspection the service was rated as requires improvement (29 December 2017), with breaches in safe and well-led due to concerns around medicine management and documentation.

During this inspection, we found the service had improved in these areas and was now meeting the regulations; more information is in the full report.

Why we inspected: This was a planned inspection based on the previous rating and was unannounced.