Background to this inspection
Updated
10 September 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
This inspection took place on 12 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
Updated
10 September 2020
About the service: 20 Leonora Street is a nursing home, providing personal and nursing care for up to 16 people with long term, complex mental health needs. At the time of the inspection there were 14 people living at the home.
People’s experience of using this service:
People who used the service were supported safely. People accessed a range of activities and attended day trips. People were supported to be independent. People’s choices and preferences were known to staff and respected. Staff were caring, kind and respectful. People’s privacy and dignity was promoted.
People had care plans and risk assessments in place which gave staff guidance to effectively support them. Staff supported people, with their individual preferences and people’s needs were met. The provider had plans in place to improve the environment.
The provider had systems in place to monitor the service and ensure risks to people and the environment were reduced. Lessons were learnt went things went wrong and systems were updated or improved if needed. The managers were responsive and approachable to both people that used the service and staff. They had a clear understanding of their responsibilities of their registration with us.
The service met the characteristics of Good in all areas; more information is available in the full report below.
Rating at last inspection:
At the last inspection the service was rated as; Requires Improvement (report published 10 February 2017)
Why we inspected:
This was a scheduled inspection based on the previous rating.
Follow up:
We will continue to monitor the service through the information we receive.