Background to this inspection
Updated
9 November 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of 1 inspector.
Service and service type
Dana House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Dana House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
The inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
During the inspection
During the inspection we spoke with 3 people using the service, 2 relatives, the registered manager, operations manager and 3 care workers. We reviewed a range of records. This included 3 people’s support plans, 3 staff files, training records, environmental checks and quality assurance processes.
Updated
9 November 2023
About the service
Dana House is a care home providing personal care to up to 4 people. The service provides support to people who have learning disabilities or mental health care needs. At the time of our inspection there were 4 people using the service.
People’s experience of the service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Right Support
People were supported by staff who understood their needs and had received training to support them in their roles. Personalised support plans gave clear information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible. There were sufficient staff on duty to meet people’s identified needs and additional staffing was provided as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People's care plans were regularly reviewed and updated to include important information and guidance for staff on supporting their identified needs. Staff understood people’s wishes and preferences and were observed to support people in a friendly and respectful manner.
We observed good communication between people and staff. Staff had engaged with people, family members, health care professionals and other relevant individuals to ensure people’s care and support met their needs.
Right Culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People's quality of life was enhanced by the service's culture of transparency, respect, improvement, and inclusivity. Staff were supported to discuss best practice for the people they supported in supervisions and team meetings.
People were provided with the support they required in the home and to access the local community as they wished. There was no evidence of restrictive practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 8 November 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.