Dana House

Dana House is a care home providing personal care to up to 4 people. The service provides support to people who have learning disabilities or mental health care needs. At the time of our inspection there were 4 people using the service.

People’s experience of the service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support

People were supported by staff who understood their needs and had received training to support them in their roles. Personalised support plans gave clear information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible. There were sufficient staff on duty to meet people’s identified needs and additional staffing was provided as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People's care plans were regularly reviewed and updated to include important information and guidance for staff on supporting their identified needs. Staff understood people’s wishes and preferences and were observed to support people in a friendly and respectful manner.

We observed good communication between people and staff. Staff had engaged with people, family members, health care professionals and other relevant individuals to ensure people’s care and support met their needs.

Right Culture

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People's quality of life was enhanced by the service's culture of transparency, respect, improvement, and inclusivity. Staff were supported to discuss best practice for the people they supported in supervisions and team meetings.

People were provided with the support they required in the home and to access the local community as they wished. There was no evidence of restrictive practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 November 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People told us that they were happy living in the home and felt safe. Staff knew how to raise any concerns about people's safety so people were protected.

Staff were respectful and kind to people and demonstrated an understanding of each person’s needs and abilities. People’s choices were respected. They were involved in planning and reviewing their care, which was responsive and personalised.

Arrangements were in place to make sure people received the service they required from sufficient numbers of appropriately recruited and suitably trained staff.

People's medicines were managed safely. People's dietary needs and preferences were supported, and they chose what they wanted to eat and drink. Healthy eating was promoted.

Staff understood their responsibilities in relation to the Mental Capacity Act 2005 [MCA]. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Checks were carried out to monitor and improve the quality and safety of the service and improvements were made when needed.

Further information is in the detailed findings below