Archived: Woodboro Residential Home

Updated 6 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 September 2015 and was unannounced. The inspection team consisted of one inspector.

We reviewed all the information we had available about the service including notifications sent to us by the provider. This is information about important events which the provider is required to send us by law. We used this information to plan what areas we were going to focus on during our inspection.

During the inspection we spoke with two people who lived at the service and two visiting relatives. Where people were unable to speak with us, we used informal observations to evaluate their experiences and help us assess how their needs were being met. We also observed how staff interacted with people. We spoke with the manager, a representative of the consultancy organisation supporting the management of the service, two members of care staff, the cook, the cleaner and the maintenance person. We also spoke with a visiting health professional. Before the inspection we spoke with social care professionals from the local authority.

We looked at three people’s care records and examined information relating to the management of the service such as health and safety records, recruitment records, quality monitoring audits and information about complaints.

Updated 6 January 2016

The inspection took place on 4 September 2015 and was unannounced.

Woodboro Residential Home provides accommodation and personal care for up to 22 older people who may also be living with dementia. The service does not provide nursing care. At the time of our inspection there were 12 people using the service.

The service did not have a registered manager as the responsibility for managing the service was with the registered provider. As a registered person, the provider has legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The day-to-day running of the service was carried out by a manager on behalf of the provider. At the time of our inspection the manager was supported by a consultancy organisation that provided operational support.

There were enough staff who had been recruited safely and who had the skills and knowledge to provide care and support in ways that people preferred. Further improvement was needed to ensure up to date training that reflected current good practice was provided in areas such as dementia.

The Care Quality Commission (CQC) monitors the operation of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) which apply to care homes. We found the manager was following the MCA code of practice but further progress was required with submitting DoLS applications appropriately.

People were safe because staff understood their responsibilities in managing risk and identifying abuse. People received safe care that met their assessed needs.

The provider had systems in place to manage medicines and people were supported to take their prescribed medicines safely.

People’s health needs were managed appropriately with input from relevant health care professionals. Staff supported people to have sufficient food and drink that met their individual needs.

People were treated with kindness and respect by staff who knew them well.

People were supported to maintain relationships with family and people who were important to them so that they were not socially isolated.

There was an open culture in which the manager encouraged and supported staff to develop their skills and to provide care that was centred on the individual.

There were systems in place to check the quality of the service and take the views and concerns of people and their relatives into account to make improvements to the service.