Old Vicarage Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence and involved people and relatives in their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests polices and systems in the service supported this practice.

Staff spoke positively about people and gave examples of person centred care. For example, people were consulted about how they wanted to spend their time. People had a range of activities to choose from and were offered a choice of meals. The manager and staff told us how people had activities arranged including trips out into the community, entertainers coming into the service, and activities arranged by staff. One person said, “I’m very impressed with the Christmas programme (of activities).”

People were positive about staff and their caring attitude and told us they were treated with kindness and compassion. One person said, “It’s a small staff team, they are excellent and very professional.” A relative said; “I’m happy with the care my relative receives.” Staff enjoyed spending time with the people, though they were busy when only 2 staff were on duty. Staff knew what was important to people and how to offer people comfort and reassurance. We observed plenty of good interaction and humour between staff and people.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.