Old Vicarage Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their lives and valued as individuals by the staff team. The provider encouraged and acted upon feedback from people, relatives, staff and health and social care professionals.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were happy living in the service. They told us, “I moved to a nice and quiet room, which suits me” and “I go out in the people carrier (owned by the service) and really enjoy it.” One person had a problem with their heating during our visit. The maintenance person fixed the issue immediately. People were in control of their care and support and were truly respected and valued as individuals. The provider was proactive in obtaining feedback from people, relatives and professionals.

Staff felt the manager had oversight of what was happening in the service and made themselves available daily. They took an active role in the running of the service. The staff felt there was a positive attitude in the staff team with the aim of trying to provide the best care possible for the people living at the service. The manager said there was a person-centred culture that kept people at the heart of the service.

The service worked collaboratively with involved health professionals to ensure people were able to access health services promptly when required.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.