Archived: Ghulab Ashram

Updated 7 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 12 August 2016 and was announced. The inspection was carried out by one inspector.

The provider was given 24 hours’ notice because the location provides a domiciliary care service. The registered manager was also registered for another service and we needed to be sure that the registered manager would be available.

As part of our inspection we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. The provider also completed a Provider Information Return (PIR) before our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection and ensure that any areas of concern were looked at. We also looked at information shared with us about services by the local authority and asked for the views of people the provider told us we could contact.

We visited seven people in their flats and also met with one relative. We visited the services offices and spoke with the registered manager and three staff.

We looked at a variety of documents which included two people’s care plans, one staff recruitment file, staff training records and other records relating to the management of the service including complaints and audits carried out to monitor and improve the service provided.

Updated 7 September 2016

This inspection took place on 12 August 2016 and was announced. We last inspected this service on 10 June 2014 when we saw that all the regulations checked were being met.

Ghulab Ashram is an extra sheltered housing scheme where people can receive support to live in their own home. At the time of our inspection there were 17 people that received support.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy with the care and support they received and had built up good relationships with the staff that supported them.

People were protected from harm and abuse because staff were knowledgeable about how to keep people safe and the actions they should take if they had any concerns about people’s safety.

People were supported by adequate numbers of safely recruited staff that ensured that people consented to the care they received so that their human rights were maintained.

People received care and support from staff that had the skills and knowledge they needed and that received support and guidance to provide good care.

People were supported to receive their medicines safely and to maintain their health through eating well and ensuring that their medical needs were met.

People were treated with care and respect by staff that understood their cultures and needs.

People were supported to maintain their independence.

People were able to raise their concerns and provide feedback about the quality of the service they received.

The service was well managed by a registered manager that involved people and staff in monitoring the quality of the service and ensuring improvements were made.