HCA Healthcare UK Victoria Medical Centre

Updated 6 July 2022

Roodlane Medical (Victoria) is run by Roodlane Medical Limited, part of HCA Healthcare UK Primary Services. The service is based at Victoria Rail Station, Main Concourse, London, SW1V 1JT. In addition to the Victoria location, Roodlane Medical Limited provides GP services from six further locations in London, one in Birmingham and one in Glasgow (which is outside of our regulatory remit).

The Roodlane (Victoria) location was visited for this inspection. The location is a multidisciplinary primary care site, equipped to carry out GP appointments, health screening and vaccination services. Most of the patients have services arranged through their employer, but some pay directly for their care and treatment.

Female and male doctors work at the practice supported by a nurse, physiotherapist and receptionist. The HCA Healthcare corporate team provide additional support to the whole team.

Consulting hours are 8am to 6pm Monday to Friday. A telephone line is available for consultations from 7.30am to 9pm Monday to Friday and 9am to 5pm at weekends. No service is provided on bank holidays.

Before the inspection we reviewed pre-inspection information submitted by the provider, requested by the CQC.

During our visit we spoke with the lead GP and Compliance Manager. A presentation regarding the organisation of Roodlane was given by the Chief Executive Officer and Director for Primary Care Clinical Services of Roodlane Medical Limited. We also reviewed personal care records of patients and also reviewed staff records. No patients were available to speak to on the day of inspection.

The provider is registered with the CQC to carry out the regulated activities of diagnostic and screening procedures; and the treatment of disease, disorder or injury.

Updated 6 July 2022

How we inspected this service

We carried out an announced inspection at Roodlane Medical Limited (Victoria). This was as part of our inspection programme; the service had previously been inspected but not rated. We rated the service as Good overall.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

At Roodlane Medical Limited (Victoria) services are provided to some patients under arrangement made by their employer. These types of arrangements are exempt by law from CQC regulation. Therefore, at Roodlane Medical (Victoria), we were only able to inspect the services which are not arranged for patients by their employers.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

The key questions at this inspection were rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Our key findings were:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

• Continue to develop clinical audits relevant to the location.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care