The Care Quality Commission
  • Doctor
  • Independent doctor

HCA Healthcare UK Victoria Medical Centre

Overall: Good read more about inspection ratings

Victoria Station, Main Concourse, London, SW1V 1JT 07702 910433

Provided and run by:
Roodlane Medical Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about HCA Healthcare UK Victoria Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about HCA Healthcare UK Victoria Medical Centre, you can give feedback on this service.

10 May 2022

During a routine inspection

How we inspected this service

We carried out an announced inspection at Roodlane Medical Limited (Victoria). This was as part of our inspection programme; the service had previously been inspected but not rated. We rated the service as Good overall.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

At Roodlane Medical Limited (Victoria) services are provided to some patients under arrangement made by their employer. These types of arrangements are exempt by law from CQC regulation. Therefore, at Roodlane Medical (Victoria), we were only able to inspect the services which are not arranged for patients by their employers.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

The key questions at this inspection were rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Our key findings were:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

  • Continue to develop clinical audits relevant to the location.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

11 December 2018

During a routine inspection

We carried out an announced comprehensive inspection on 11/12/18 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Roodlane Medical (Victoria) provides GP services. The service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the private medical services it provides.

There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

At Roodlane Medical (Victoria) services are provided to some patients under arrangements made by their employer. These types of arrangements are exempt by law from CQC regulation. Therefore, at Roodlane Medical (Victoria), we were only able to inspect the services which are not arranged for patients by their employers.

The lead clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Eight people provided feedback about the service which was entirely positive.

Our key findings were:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

There were areas where the provider could make improvements and should:

  • Continue to develop clinical audit to improve patient outcomes.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice