The Old Parsonage

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We have reviewed 2 quality statements for this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Healthcare professionals told us staff were kind and respectful. They had no concerns about any care and support provided. One healthcare professional told us, "I have found staff to be always kind, compassionate, professional and caring in approach to residents with respect for dignity." Another healthcare professional said, "Staff in my opinion treat the residents, visitors and healthcare professionals with kindness and compassion. I have found them all to be polite, respectful and solicitous of their residents and families needs."

We observed staff treating people with respect and working in a way that demonstrated good person-centred values.

Staff told us ways in which they provided person-centred care which respected people's privacy and dignity. One member of staff told us, "When we assist with personal care, we close the door and always talk with them [people]. We always ask consent and make sure people are aware of what we are doing. I am very careful and always make sure they are covered and understand what I am doing."

People and relatives told us staff were kind and respected their privacy and dignity. People's personal information was kept confidential with only authorised staff having access to electronic records.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff demonstrated they knew people's needs and knew how best to communicate with people. We observed staff providing support to promote independence and provide people with choices.

Staff talked with us about how they supported people to be independent as much as possible. The registered manager told us their office was near to lounges at the service so they were able to listen to interactions between people and staff, in addition to regularly walking around the service. This enabled them to monitor the approach of the staff to make sure staff were working to the values of the service. The registered manager told us people were supported to access the local community to do their own shopping or use local facilities.

Systems were in place to make sure people had any equipment they needed to help them maintain skills such as mobility. People's care records demonstrated staff were promoting independence and aware of people's personal preferences. The registered manager told us they were continually monitoring how staff recorded care delivery and were taking action to provide staff with more guidance on appropriate language to use.

People and relatives told us staff supported people to have choice in all aspects of their day to day living. Staff also supported people to be as independent as was possible. Relatives told us where their family member was very dependent on staff for all aspects of their care, staff provided support that was respectful and did their best to promote independence. People were able to have visits from friends and family at any time.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.