The Old Parsonage

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We have reviewed 1 quality statement for this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us people were treated with respect with no examples of any discrimination. One relative told us, "[Relative] is treated with humanity." Another relative told us about how their relative only had female care staff which was their preference. They said, "I have no concerns about [relative's] human rights." People and relatives were involved in people's care and encouraged to share any concerns with the management.

Staff were aware of people's needs and had been provided with training to help them overcome any barriers. For example, the registered manager told us staff had been provided with training on specific communication needs for 1 person to help them understand their needs. The registered manager told us they also encouraged relatives to be involved in people's care and share their knowledge of people with staff.

Systems were in place to ensure people had the healthcare they needed. Healthcare professionals told us people were referred to them appropriately and in a timely way. People's care records contained details of their needs and how best to support them. The registered manager told us people had a pre-admission assessment completed prior to moving into the service. They told us they did not judge or label people and encouraged staff to meet people's needs whilst respecting people's wishes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.