- Care home
Brookland House
Report from 20 February 2024 assessment
Contents
Ratings
Our view of the service
Brookland House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care. Brookland House is a care home without nursing care. The service occupies a terraced house that has been split up for the people living there, people have their own bedroom, bathroom and lounge/dining room. CQC regulates both the premises and the care provided, both were looked at during this assessment. The service accommodates up to 3 people and at the time of this assessment 2 people, with a range of physical and learning disability needs, lived at the service. We carried out our assessment on 5 March 2024. We looked at 8 quality statements; Safeguarding; Safe and effective staffing; Involving people to manage risk; Assessing needs; Consent to care and treatment; Independence, choice and control; equity in experience and outcomes; Governance, management and sustainability. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At this assessment we looked at some aspects of how the service met these principles. At our last inspection, we rated the service as good overall. At this assessment, the rating remained the same.
People's experience of this service
The people living in the service were unable to verbally feedback their experience of the service to us. So, we carried out observations in a communal area to gather information on the experience of the people living in the service, this included observing people’s nonverbal ways of communicating. We expect health and social care providers to guarantee autistic people and people with a learning disability the choice, dignity, independence and good access to local communities that most people take for granted. Right support: Staff had the skills and knowledge to meet people’s needs and keep them safe. We observed enough staff to met the needs of the people living at the service. Right Care: Staff knew people well and understood the person’s individual care needs. Records confirmed the staff understanding in a person centred way, which promotes peoples dignity, privacy and human rights. Right Culture: We observed care staff being positive and respectful in their behaviour to ensure the people living at the service lead confident, inclusive and empowered lives. Staff understood their responsibilities to keep people safe and report concerns.