Brookland House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider had policies and procedures to identify people who were most likely to be subject to inequality in experience or outcomes. This helped to ensure their care was planned and delivered in response to this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

One staff member said, “We have two members of staff who have just been put into the post of a keyworker. They really work on the activities being meaningful to (peoples name) and what they want to do. We do activities at the weekend too, it doesn’t matter what day it is, we are flexible. If they don’t want to do what is planned on the day, they can change it and do what they want to do”. The service continued to gain additional support from medical professionals to learn and progress the skills of Makaton for people and staff.

The people using the service were not able to verbally communicate their needs, the service gained support from people who are important to them, to understand their communication needs. The manager was able to show us attempts to gain feedback from relatives. The manager had a good understanding of equality and diversity and was conscious of ensuring people did not suffer from any form of discrimination.

The service had policies in place around equality and diversity.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.