Background to this inspection
Updated
22 June 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
One inspector completed this inspection.
Service and service type
This service is a domiciliary care agency. It provides personal care to adults and children living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 7 June 2023 and ended on 13 June 2023. We visited the location’s office on 8 June 2023.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
During the inspection we spoke to the registered manager, the training manager and 4 care workers. We also spoke with 4 representatives of people who used the service. We reviewed 5 staff recruitment records and induction and training records. We reviewed 4 care records and associated assessments. We reviewed policies and procedures in place and records relating to the management and oversight of the service.
Updated
22 June 2023
About the service
South Manchester Care Ltd is a domiciliary care service providing personal care to 10 individuals at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: Adults and children were supported by staff who received appropriate training which enabled effective support to be provided. Care plans and risk assessments supported each individual’s care needs and staff could describe what actions they took to mitigate risk.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Care was person-centred and designed to meet the needs of individuals and their representatives. Staff were recruited safely and were given regular support from the management team.
Representatives of individuals supported felt the care and support was good and safe. Staff were described as caring, kind, knowledgeable and dignified.
Right Culture: The registered manager displayed good leadership skills and staff and representatives spoke positively about their support. Staff felt confident to raise any concerns they may have and were aware of safeguarding processes for both adults and children.
Ongoing work was being undertaken to further improve the recruitment, induction and training and embed quality assurance processes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 July 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.