Westhill Park Care Home

Updated 26 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Our inspection was conducted by 2 inspectors, a pharmacist specialist and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Westhill Park is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Westhill Park is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. The inspection visit took place on 1 and 2 November 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included any notifications (events which happened in the service that the provider is required to tell us about) and sought feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We also used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We observed people's care and support in the shared areas of the home on 1 November and 2 November 2022. We spoke with 8 people using the service and 4 relatives. We had discussions with the registered manager and 10 care and support staff. We reviewed a range of records.

We reviewed records relating to people's care and the running of the service. These included care records for 7 people and 5 staff recruitment files.

We reviewed a variety of records relating to the management of the service, including staff rotas, accident and incident analysis, the complaints log and quality assurance records.

During the inspection there was a change to the provider ownership of the service. The senior management team, the registered manager and staff team remained the same. People and their relatives had been consulted, were well informed and there were no changes to the day to day operation of the service.

Updated 26 January 2023

About the service

Westhill Park Care Home is a residential care home providing personal care up to 66 people. The service provides support to people aged 65 and over and people living with dementia. At the time of our inspection there were 64 people using the service.

Westhill Park Care Home is a purpose-built care home which accommodates people across 3 floors. Each floor has a communal lounge, dining area and kitchen. All bedrooms have private en-suite facilities. There are two lifts operating between floors which also give access to additional communal spaces, including a cinema and café. There are communal gardens and parking.

People’s experience of using this service and what we found

People, their relatives and staff told us Westhill Park Care Home was a safe place to live and work. Risks to people were regularly assessed and reviewed. This meant people could take acceptable risks, enjoy their lives and live safely. Accidents, incidents and safeguarding concerns were reported, investigated and recorded. There were enough safely recruited staff to meet people's needs. Appropriately trained staff safely administered medicines and prompted people to take them. The home used Personal Protection Equipment (PPE) effectively and the infection prevention and control policy was up to date.

People and their relatives said effective care was provided, they were not subject to discrimination and their equality and diversity needs were met. Staff received training and were supervised. People and their relatives thought staff provided good care which met people's needs. Staff encouraged people to discuss their health needs, any changes to them and concerns were passed on to the management and appropriate health care professionals. People were protected by staff from nutrition and hydration risks. People gave mixed feedback about the food; staff were making improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt respected and staff acknowledged their privacy, dignity and confidentiality. People were encouraged and supported to be independent and do things for themselves, where possible. This improved their quality of life by promoting their self-worth. Staff cared about people, were compassionate and passionate about the people they provided a service for.

The provider was responsive to people and their needs were assessed, reviewed and care plans were in place including people’s communication needs. People were provided with person-centred care. People had choices, and were encouraged to follow their routines, interests and maintain contact with relatives, friends and interact with others living at the home so social isolation was minimal. Complaints were recorded and investigated.

The home's management and leadership were visible with a culture of openness, positivity and honesty. The provider's vision and values were clearly set out, understood by staff and followed by them. Areas of staff and management responsibility and accountability were identified. Good care standards were delivered, maintained and regularly reviewed. Thorough audits took place and records were kept up to date. Where possible community links and working partnerships were established and maintained to further minimise social isolation. The provider met Care Quality Commission (CQC) registration requirements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under Oakdale Care Homes No. 2 Limited was good, published on 20 March 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.