We carried out a review of the data available to us about Westhill Park Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westhill Park Care Home, you can give feedback on this service.
Westhill Park Care Home is a residential care home providing personal care up to 66 people. The service provides support to people aged 65 and over and people living with dementia. At the time of our inspection there were 64 people using the service.
Westhill Park Care Home is a purpose-built care home which accommodates people across 3 floors. Each floor has a communal lounge, dining area and kitchen. All bedrooms have private en-suite facilities. There are two lifts operating between floors which also give access to additional communal spaces, including a cinema and café. There are communal gardens and parking.
People’s experience of using this service and what we found
People, their relatives and staff told us Westhill Park Care Home was a safe place to live and work. Risks to people were regularly assessed and reviewed. This meant people could take acceptable risks, enjoy their lives and live safely. Accidents, incidents and safeguarding concerns were reported, investigated and recorded. There were enough safely recruited staff to meet people's needs. Appropriately trained staff safely administered medicines and prompted people to take them. The home used Personal Protection Equipment (PPE) effectively and the infection prevention and control policy was up to date.
People and their relatives said effective care was provided, they were not subject to discrimination and their equality and diversity needs were met. Staff received training and were supervised. People and their relatives thought staff provided good care which met people's needs. Staff encouraged people to discuss their health needs, any changes to them and concerns were passed on to the management and appropriate health care professionals. People were protected by staff from nutrition and hydration risks. People gave mixed feedback about the food; staff were making improvements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt respected and staff acknowledged their privacy, dignity and confidentiality. People were encouraged and supported to be independent and do things for themselves, where possible. This improved their quality of life by promoting their self-worth. Staff cared about people, were compassionate and passionate about the people they provided a service for.
The provider was responsive to people and their needs were assessed, reviewed and care plans were in place including people’s communication needs. People were provided with person-centred care. People had choices, and were encouraged to follow their routines, interests and maintain contact with relatives, friends and interact with others living at the home so social isolation was minimal. Complaints were recorded and investigated.
The home's management and leadership were visible with a culture of openness, positivity and honesty. The provider's vision and values were clearly set out, understood by staff and followed by them. Areas of staff and management responsibility and accountability were identified. Good care standards were delivered, maintained and regularly reviewed. Thorough audits took place and records were kept up to date. Where possible community links and working partnerships were established and maintained to further minimise social isolation. The provider met Care Quality Commission (CQC) registration requirements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under Oakdale Care Homes No. 2 Limited was good, published on 20 March 2020.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.