Baskind Health

Patients could self-refer and were responsible for funding their treatment directly or through health insurance. The number of patients on the consultant psychiatrist’s caseload was well managed. The consultant did not keep a waiting list. Patients could attend the service either in person or virtually and reasonable adjustments were made to support equity in experience and outcomes. Patients were provided information and advice that was accurate, up-to-date and provided in a way that they could understand, and which met their communication needs. Patients were encouraged to give feedback, which was acted on and used to deliver improvements. The service worked with partners to ensure patients could move to shared care when this was available and what they wanted.