- Care home
Sandwood Care Home
Report from 2 February 2024 assessment
Contents
Ratings
Our view of the service
Sandwood is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the inspection, the service was supporting 25 people with their personal care needs. Sandwood was last rated Requires Improvement (published 8 January 2020). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 20 February 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 12 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Medicines Optimisation; Assessing needs; Delivering evidence-based care and treatment; Responding to people’s immediate needs; person-centred care; Workforce wellbeing and enablement; Shared direction and culture; Capable, compassionate and inclusive leaders , Governance, management and sustainability, Freedom to speak up: Learning Improvement and innovation and Partnership and communities. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions of safe, effective, caring, responsive and well led. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings.
People's experience of this service
People told us they felt safe living at Sandwood. Staff were kind and caring and people were treated as individuals. Staff knew how to safeguard people from abuse and neglect. People were supported in line with their assessed needs. Risk reduction measures were in place to protect people from the risk of avoidable harm. People told us, there were enough staff to support them. People’s health needs were well managed and staff took timely action to ensure people received effective care and support. Staff supported people in a person-centred way using a kind and patient approach. The manager was viable and demonstrated knowledge and a commitment to drive service improvement. People told us the management team were approachable and would act on concerns raised.