Sandwood Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by kind and caring staff. People received timely care and support. Staff felt supported by the manager and felt recent changes had positively impacted the staff team. People spoke highly of the kindness shown by staff and our observations supported this. Care plans detailed people’s needs in a sensitive and dignified manner. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed which means at this visit we use the ratings from the previous inspection to rate the key questions.

This service scored 60 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff were kind and caring and provided support in a respectful timely manner. A person told us, “I am not waiting long, you press you button and they come fairly quickly, I pressed my button once for someone else and they came straight away”, another person we spoke with told us, “[staff name] is so lovely, they certainly do come quick, anything I want they help me.”

Staff and the management team understood the importance of responding to people’s immediate needs. A member of the management team completed a daily walk around to identify any concerns. Regular audits of call bell response times were completed to ensure people received timely care and support. Checks were completed on random days and a different times. This provided assurances that people received consistent care and support.

People received care and support in a timely manner. Throughout our visit to Sandwood we did not observe people waiting for long periods of time for care and support. During lunchtime there were sufficient staff to support people to enjoy their food while it was hot, we did not observe anyone to wait for long periods of time for their lunch. We observed call bells to be answered quickly and staff to anticipate many people’s needs demonstrating they knew people well. Staff throughout our visit demonstrated kindness and empathy to all people. We observed acts of patience and reassurance to a person living with dementia.

Staff told us they felt supported by the manager at Sandwood. Staff told us there had been lots of changes but felt this was positive for the people living at Sandwood. The manager told us they had effective support from their line manager to complete their job role effectively. The manager recognised the inconsistent management and recent staff changes had been unsettling for the team. The manager and staff demonstrated a dedicated attitude to improve the service for people living at Sandwood. The manager spoke highly of the strong team and emphasised it was staff’s hard work and passionate attitudes that ensured people received high quality care.

Processes in place meant staff were supported to carry out their duties effectively. Team meetings and supervisions were in place to ensure staff were able to raise any concerns they may have. A whistleblowing policy was in place and communicated to all staff as part of their induction.