Background to this inspection
Updated
16 December 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and took place on 13 November 2015.
The inspection was carried out by one inspector.
During the visit, we spoke with four people who use the service and three care staff. The registered manager was not present during the inspection. There were five people living at the service and one person who was staying at the home on a week’s trial basis before deciding if they wanted to move in.
Before the inspection, we checked notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.
During our visit we observed care and support, was shown around the home and checked records, policies and procedures and maintenance and quality assurance systems. We also looked at the three personal care and support plans for people using the service.
Updated
16 December 2015
This was an unannounced inspection and took place on 13 November 2015.
The home provides care and accommodation for up to six people with learning disabilities. It is located in the Fulwell area of Twickenham.
At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
In May 2014, our inspection found that the service met the regulations we inspected against. At this inspection the home met the regulations.
People said they liked living at the home and the way that staff provided them with care and support. They chose their own activities and when they wished them to be provided. People told us they felt safe living at Princes Road and doing activities within the local community. During our visit there was a friendly, warm and welcoming atmosphere with people coming from and going to activities as they wished. The interaction between people who use the service and staff was very positive throughout our visit. There were a variety of activities that took place at home and in the community.
The records were easy to access, kept up to date and covered all aspects of the care and support people received, their choices, activities and safety. People’s care plans were completed and the information contained was regularly reviewed. This enabled staff to perform their duties efficiently and professionally. People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health professionals, when required. People were supported to choose nutritious, balanced meals to promote a healthy diet that also met their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. They said they liked the choice and quality of meals they ate.
People knew who the staff that supported them were, said they liked them and the staff also knew people who use the service and their likes and dislikes. People were well supported and they enjoyed how staff delivered their care. During our visit people were provided with information about any activities taking place so they could decide if they wanted to participate. Staff provided care and support in a professional, friendly and supportive way that was focussed on people using the service as individuals. Staff had appropriate skills to do so, were well trained and accessible to people using the service. Staff said they liked working at the home and had received good training and support from the manager.
People said the manager and staff were approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.