Carrick

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were able to take part in a range of activities according to their preferences. Staff were working to identify goals for people. There was limited information on how these goals had been identified or how they would be achieved. There was a complaints policy and procedures. This was available to people in an easy read format. There was no formal system for gathering people’s views. However, staff knew people well and would highlight any concerns they had about their well-being with managers.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Relatives told us staff were person centred in their approach. One told us their family member used a communication aid and staff had received relevant training and made sure the person had access to it at all times.

Staff told us they knew people well and were able to provide care and support in line with their needs. In conversations with us they demonstrated a sound knowledge of how people liked to spend their time and the things that mattered to them. A Positive Behaviour Support team was available to give advice and guidance tailored to individuals needs.

We saw people being supported in a person-centred way. One person lived in a self-contained flat within the service. The person still enjoyed visiting the main house but also enjoyed the independence of their own apartment. One person enjoyed using a sensory garden room and staff told us how new equipment was being sourced for this area.

People attended community events and groups

Staff told us one person was well known in the local area and local people were friendly and accepting of them. They told us a member of the community had recently commented on how well the person was looking.

A professional from a day centre which one person attended had provided the following feedback to the service. “It is lovely to see [Name] seemingly so happy and understood, and it is a pleasure to see both [Name] and your staff members working with our staff team. This is something that seems to be improving on rapidly, which is such a massive positive for all involved.”

Processes were in place to ensure people had hospital passports which would ensure people received joined up care, based upon their needs, wishes and preferences if they needed to be admitted to hospital.

People had access to easy read information such as Service User guides. Easy read information can be a starting point for assisting understanding.

Staff told us how people used different means of communication including technological aids and simple signing systems. Staff and managers had completed communication training and were able to understand and communicate effectively with people.

Staff used cameras to capture people’s experiences. The photographs were then used in a newsletter which was shared with relatives as well as being available for people to use as a communication aid.

There were no formal systems in place for gathering people’s views.

The registered manager told us staff were skilled at recognising when people were unhappy and would highlight any concerns they had.

Following our visit the registered manager told us a new survey had been designed and people would be supported to complete this later in the year. In addition, staff were being asked to record additional information about people’s well-being on a daily basis.

People were able to access services outside of the organisation.

The registered manager told us the service worked closely with the internal Positive Behaviour Support team, and other professionals to enable people to receive services they required.

The service had received positive feedback from partner agencies about the care and support provided.

There were processes to help ensure people attended regular screening checks and appointments. There was information in the service about the importance of protecting people’s rights.

People’s opportunities had been limited in the past. Records showed people now had access to a wider range of opportunities and experiences.

The registered manager told us that a positive aspect of someone new moving into the service had been that it had highlighted new ideas for how people could spend their time. They said, “It has opened eyes to new opportunities and activities, it doesn’t all stop at 5 o’clock.”

Some goal setting work had been completed for people. This needed further development to help ensure people were involved in setting and achieving goals. Care plans outlined information about how to support people with their individual needs including their communication needs.

We did not receive any feedback about planning for the future from people or relatives.

The registered manager was aware of people’s right to have access to information when making decisions about their future, including end of life care. Where appropriate, and when families were willing, they discussed this with relatives.

The registered manager was going to lead on end of life care in the region as they had the relevant skills and knowledge in this area.