Treetops Residential Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We have not provided an overall rating for the key question of responsive as we did not assess all the quality statements. The quality statement ‘Equity in experiences and outcomes’ has been assessed as good. People were supported to access activities, healthcare and support when their needs changed.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There were systems in place to gather feedback from people about the care, support and experience of living at the service. Resident's meetings, relative and friends feedback and staff surveys had been used to gather feedback about the service and people's experiences. Feedback had been analysed and action taken to improve and implement suggestions from people. The changes included coffee mornings for people to help with socialisation and going out for coffee with staff. The local school choir and church had been invited into the service, and people's suggestions for activities had been implemented. The provider had recognised the building required renovation to improve people's experience of the service. People had been involved with choosing the decoration and changes made to enable them to be more independent.

People knew about the changes being made at the service. A person told us they were getting a new bed, furniture and flooring in their room and was pleased about this. We observed people’s rooms were personalised and people had brought items with them to make them feel at home. People were able to move around the service freely. A person told us, "I don’t feel isolated. I can go and mix with people and chat with them”. People were able to access the internet if they wished. People's cultural and spiritual needs had been recognised. People were supported to attend church services and embrace their culture. One person's room and food reflected their cultural heritage and the countries they had lived in previously. People had felt comfortable with staff to talk about their sexual orientation and staff had been supportive of this. People had become more independent since they moved into the service. One person was now able to go out independently and manage their own money which they had not been supported to do where they had lived previously.

The registered manager and provider understood the risk of people living at the service not having access to the same experiences and healthcare as others. They explained how they had worked with people to develop ways to support them to access healthcare such as attending healthcare appointments independently or with minimal assistance. They told us how people's feedback had been used to develop the service including the types of activities provided and how people went out with friends and family. The registered manager had developed strategies to overcome difficulties when people wanted to go out.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.