Heath Street Dental

During an assessment under our new approach

We had previously undertaken a comprehensive inspection of Heath Street Dental on 16 July 2024 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found minor shortcomings in the provision of well-led care and the provider was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We undertook a follow up off site focused assessment on 27 September 2024. This assessment was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements. We found the practice had met regulations. The practice had systems to manage risks and there was effective leadership and a culture of continuous improvement. Heath Street Dental is in Hampstead in the London Borough of Camden and provides private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 4 treatment rooms. During the assessment we spoke with the principal dentist and the practice manager, and observed a dental nurse decontaminate dental instruments.

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During an assessment under our new approach

We carried out this on-site unannounced assessment on 16 July 2024. We found the practice had not met all regulations. Recruitment procedures reflected current legislation. Patients were treated with dignity and respect and their care and treatment was provided in line with current guidance. At the time of our assessment, patients could access care, support and treatment when required. There was a culture of continuous improvement. However, there were ineffective systems to manage risks and infection control procedures did not fully reflect published guidance. Heath Street Dental is in Hampstead in the London Borough of Camden and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 1 principal dentist, 5 dentists, 3 specialist dentists, 1 consultant oral and maxillofacial surgeon, 1 qualified dental nurse and 1 trainee dental nurse, 1 practice manager and 2 receptionists. The practice had 4 treatment rooms. During the assessment we spoke with the principal dentist, 2 dental nurses, 2 receptionists and the practice manager. The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.

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