Alcedo Care South Lakes

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and relatives had been given opportunities to discuss their care needs and preferences. A person said, “They know what we like. The care we get is what we are expecting.” A relative confirmed they were always completely involved.

Staff confirmed people’s needs were assessed to identify their care needs and preferences. One staff member said, “We take into consideration service users’ needs, wishes and preferences.”

People’s needs had been assessed and their wishes and preferences were documented. This information was used to develop person-centred care plans. The provider used various assessment tools to identify people who may be at risk in areas such as poor nutrition, mobility and falls.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People told us they were supported to make decisions about their care and received care which was appropriate to their needs. A person said, “We are happy with the skills of carers. We tell them what we want.”

Managers and staff told us people were central to planning and delivering care. A staff member told us, “We aim to provide the best care to keep the client in their own personal environment.”

Care plans described the support people needed with all aspects of their care and involved other professionals where needed. This included community nursing and therapy services.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People and relatives felt staff worked well together and with others to provide care. A person with particular needs told us they made most of their own decisions, alongside specialist clinical staff to ensure they received the care they wanted and needed.

The registered manager told us the service worked with others to ensure people received continuous care. They said, “We work closely with the hospital discharge team. We are working with the hospital to ensure all clients have hospital passports.” Staff described how they worked together to provide people’s care. A staff member commented, “The company fosters a strong sense of teamwork, and it's clear that everyone works together to ensure the best outcome for clients.”

Professionals praised the service for how well they worked as a team and took time to understand people’s complex needs. This meant they were able to overcome barriers which had previously impacted on people's care.

Staff worked as a team and with other services to ensure people’s needs were met. When required, referrals were made to health professionals and their recommendations were followed.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People and relatives told us, when required, staff supported people to access the healthcare they needed.

The registered manager told us about how they worked with professionals to provide bespoke packages of care. They had received positive feedback about this. Staff told us they liaised with relatives and professionals to promote healthier lives. A staff member told us, “We communicate with families and professionals to ensure that all involved are kept up to date.” Some staff had completed specific training to support people living with more complex health conditions.

Care plans described the support people needed to manage health and wellbeing. One person discussed with staff their wish to be able to go outside. They described how this was achieved through support and encouragement from staff to set small goals.

People and relatives were happy with how the care was provided and felt people had good outcomes. A person said, “The care provided by Alcedo Care South Lakes is excellent.” A relative confirmed, “Alcedo provide reliable and friendly care that is flexible to accommodate needs and individuals.”

Staff told us they were focused on providing high quality care which promoted good outcomes for people. A staff member commented, “Alcedo strives in ensuring that the care given is at the highest standard, and as carers we enjoy upholding this to contribute in giving our clients a better quality of life.”

The provider had effective systems to monitor people’s care and to act swiftly to situations which might affect people. The provider monitored the quality of people’s care and consulted with people to check the care met their expectations.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People confirmed staff always asked for consent before providing care. A person said, “We tell them what we want.”

Staff confirmed they gained consent before providing care or support. A staff member told us, “We always ask for consent before carrying out any task, or we ask if they would like to do this first and if not do they mind if we do.”

People had specific care plans which informed staff about how people gave consent to their care and how they should be supported to make choices.