South Avenue

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive-This key question has been rated Good. This meant people's needs were met. People's care plans reflected the principles of right support, right care and right culture. People's support needs were clearly identified and guidance for staff was detailed and centred around people's individual needs and preferences. People's needs were regularly reviewed, and support was adjusted as required. People were supported to maintain relationships and follow their hobbies and interests.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

When people accessed the community staff considered what support they might require to ensure they were able to have a good experience and overcome any potential barriers.

People were supported to regularly go out including taking part in local community events. People’s relatives confirmed their loved ones were supported to participate in activities of interest to them. One told us, [Name] is supported to follow their interests which include going for walks and then gong to the local pub for lunch. There are lots of places they enjoy going to, and the staff support them to do this.” Another person’s relative said, “[Name] accesses the community on a regular basis with staff. They go on day trips and holidays and do some voluntary work locally.”

To ensure information was accessible to people, information had been developed using simple text and supporting pictures to aid their understanding.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.