The Bungalow

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care which respected their individual needs and wishes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff ensured people living at the home were able to receive any care and treatment they needed. Staff advocated for people when necessary to ensure people had the right treatment at the right time. Feedback from people and relatives was gathered, quantified and any actions identified were acted upon to improve the quality of the service provided.

People were not able to provide verbal feedback to us about their experience, however we observed people following their own routines and interests and staff supported them with this. One relative told us; "Staff are very kind, very person centred, they’re looking for any cues that [person] exhibits to respond to that, being non-verbal it’s very difficult to interpret [person's] needs, they try to enhance the quality of [person's] life." One professional who visited the service on a regular basis was positive about the care provided and commented on how well staff knew people’s individual needs.

The registered manager provided us examples of how they supported people to receive equal access to treatment whilst working with appropriate professionals. Staff were able to describe people’s individual needs and how they encourage independence.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.