Pacific Care Solutions Limited

Updated 17 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Pacific Care Solutions is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 24 hours' notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 27 April 2023 and ended on 3 May 2023. We visited the office location on 27 April 2023.

What we did before the inspection

We reviewed the information we already held about the service. This included notifications. A notification is information about important events, which the provider is required to tell us about by law. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager and the director and provider of the service. We spoke with 2 people who used the service, and 1 member of staff by telephone. We reviewed documents and records that related to people’s care and the management of the service. We reviewed 2 people's care plans and risk assessments. We looked at other documents such as infection control, staff recruitment and training records.

Updated 17 May 2023

About the service

Pacific Care Solutions Limited is a domiciliary care agency located in the London Borough of Redbridge. It is registered to provide personal care to people aged 18 and over in their own homes, some of whom may have dementia, mental health or physical disabilities. At the time of the inspection, 2 people were using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us the service was safe. There were systems to protect people from the risk of abuse. Risks relating to people’s health, mobility and home environment were assessed so that staff could provide safe care. Staff were recruited appropriately and they received training to provide them with the skills and qualifications to support people. People told us staff were punctual and completed their tasks. People did not require support to take their medicines but medicine procedures were available for when people needed this support.

Procedures for reporting incidents and accidents in the service included learning lessons from them to prevent re-occurrence. Infection control procedures were in place to protect people and staff from the risk of acquiring an infection.

Assessments of people’s needs were carried out before they started using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to maintain their independence.

Details of health professionals involved in people’s care were included in their care plans. People were supported with food and drink to help them maintain their health. People told us staff were caring, kind and friendly. Staff respected people's privacy and dignity. People’s equality and diversity characteristics were understood. People and their relatives were able to express their views about the service.

The provider promoted a positive culture and person-centred service. Care plans recorded people’s needs and preferences. People’s communication needs were assessed and met by staff. There was a procedure for complaints to be investigated and responded to. Feedback about the service was received from people and relatives. There were quality assurance systems in place for the provider to continuously improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 December 2022 and this is the first inspection.

Why we inspected

The inspection was prompted by a review of information we held about the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.