We carried out a review of the data available to us about Pacific Care Solutions Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pacific Care Solutions Limited, you can give feedback on this service.
Pacific Care Solutions Limited is a domiciliary care agency located in the London Borough of Redbridge. It is registered to provide personal care to people aged 18 and over in their own homes, some of whom may have dementia, mental health or physical disabilities. At the time of the inspection, 2 people were using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us the service was safe. There were systems to protect people from the risk of abuse. Risks relating to people’s health, mobility and home environment were assessed so that staff could provide safe care. Staff were recruited appropriately and they received training to provide them with the skills and qualifications to support people. People told us staff were punctual and completed their tasks. People did not require support to take their medicines but medicine procedures were available for when people needed this support.
Procedures for reporting incidents and accidents in the service included learning lessons from them to prevent re-occurrence. Infection control procedures were in place to protect people and staff from the risk of acquiring an infection.
Assessments of people’s needs were carried out before they started using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to maintain their independence.
Details of health professionals involved in people’s care were included in their care plans. People were supported with food and drink to help them maintain their health. People told us staff were caring, kind and friendly. Staff respected people's privacy and dignity. People’s equality and diversity characteristics were understood. People and their relatives were able to express their views about the service.
The provider promoted a positive culture and person-centred service. Care plans recorded people’s needs and preferences. People’s communication needs were assessed and met by staff. There was a procedure for complaints to be investigated and responded to. Feedback about the service was received from people and relatives. There were quality assurance systems in place for the provider to continuously improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 December 2022 and this is the first inspection.
Why we inspected
The inspection was prompted by a review of information we held about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.