Hills Independent Homecare Service

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated people with respect and upheld their privacy and dignity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People's choices and preferences were included in their care plans. These were regularly reviewed and updated as people's needs changed.

Staff understood person centred care. Staff treated people very well and respected their equality and diversity by ensuring they met each person’s individual needs. Staff promoted people’s independence by encouraging them to do as much as they could for themselves.

People were very happy with the staff who provided their care. A person told us, "Yes I do think they listen to me. I am very happy with them. " People told us about how staff showed them respect and helped them to retain their privacy, dignity and independence. We were told, "Staff do make sure they do not do the things I can do myself, they know me and know what I can do." People’s relatives also made very positive comments about the staff and the care provided, a relative said, "I am quite pleased they have done what I asked for. I am happy and [my family member] is happy, they are providing the service I have asked for."

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.