Hills Independent Homecare Service

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. The provider was proactive in obtaining feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager sought feedback from people using the service, their relatives and the staff team. People were provided with feedback questionnaires to complete on a yearly basis. Spot checks of the quality of care was carried out by a member of the management team. During these spot check visits the person in receipt of the care was also asked for feedback on the quality of their care.

Staff told us that they supported the people they cared for to provide feedback. Staff had the opportunity to provide feedback during team meetings and one to one meetings with their line manager.

People told us they were involved in their care and support plan. People were regularly asked to provide feedback.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.