Caremark Brent

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Caremark Brent is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of this assessment, they supported 11 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This was the first assessment of the service since it was registered on 9 January 2023. We carried out this assessment to make sure the provider was meeting required standards. Assessment activity started on 23 October 2024 and ended on 7 November 2024. The manager in post was in the process of registering with the CQC as the registered manager for this service. The manager was supported by both the director and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is good. This was because people received safe care that met their individual needs. Care records detailed people’s individual needs and the support they required. Recruitment systems were in place. Systems were in place to help monitor and assess the quality of care and support provided.

People's experience of this service

The majority of relatives we spoke with told us they were satisfied with the care and support their family member received from care staff. They felt confident people were safe and comfortable in the presence of care staff. They told us care staff were kind, attentive and caring. They said people’s privacy, dignity and independence were respected and promoted. Relatives told us care staff were punctual and spent time interacting with people. People were supported by a consistent group of care staff so that they were able to develop positive meaningful relationships. Relatives told us the service listened to people’s needs and was responsive to them. Relatives were complimentary about how the service was managed and said that the manager was approachable, and they wouldn’t hesitate to raise concerns if they were not happy with anything. We spoke with 5 relatives of people who received care and support. We also spoke with 9 members of staff which included the managing director, nominated individual, manager and care staff. Staff we spoke with felt supported and enjoyed working for the agency. We did not manage to speak with any external professionals as part of this assessment because those working with people were not available at the time of the assessment.