Background to this inspection
Updated
29 January 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 December 2015 and was unannounced.
The inspection team consisted of two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert on this inspection had experience of caring for a person with dementia.
Prior to our inspection we reviewed the information we held about the service, this included all statutory notifications. A notification is information about important events which the provider is required to send us by law.
During the inspection, we spoke with six people who lived in the service, three relatives, a visiting professional, five members of staff, including care staff, the cook and the registered manager. We observed how care and support was provided to people throughout our visit including the midday meal.
We reviewed records relating to the management of the service. These included staff training records and procedures, audits, three staff files along with information in regards to the upkeep of the premises. We also looked at four care plans and risk assessments along with other relevant documentation to support our findings.
Updated
29 January 2016
This inspection took place on 1 December 2015 and was unannounced.
Chantry House provides accommodation and support for up to 24 people with dementia, behavioural challenges and mental health needs. It was full on the day of our inspection.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe because staff understood their roles and responsibilities in managing risk and identifying abuse. People’s care needs were identified and they received safe care that met their assessed needs.
There were sufficient staff who had been recruited safely and who had the skills and knowledge to provide care and support to people in ways they needed and preferred.
People’s health needs were managed by staff with guidance from relevant health care professionals. Staff supported people to have sufficient food and drink that met their individual needs.
People were treated with kindness and respect by staff who knew them well. Care records informed staff how people wanted to receive their care.
People were encouraged to take part in a variety of activities and outings. Some people would like more one to one engagement.
There was an open culture and the management team demonstrated good leadership skills.
The management team had systems in place to check and audit the quality of the service. The provider had plans to improve the service.