1 December 2015
During a routine inspection
This inspection took place on 1 December 2015 and was unannounced.
Chantry House provides accommodation and support for up to 24 people with dementia, behavioural challenges and mental health needs. It was full on the day of our inspection.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe because staff understood their roles and responsibilities in managing risk and identifying abuse. People’s care needs were identified and they received safe care that met their assessed needs.
There were sufficient staff who had been recruited safely and who had the skills and knowledge to provide care and support to people in ways they needed and preferred.
People’s health needs were managed by staff with guidance from relevant health care professionals. Staff supported people to have sufficient food and drink that met their individual needs.
People were treated with kindness and respect by staff who knew them well. Care records informed staff how people wanted to receive their care.
People were encouraged to take part in a variety of activities and outings. Some people would like more one to one engagement.
There was an open culture and the management team demonstrated good leadership skills.
The management team had systems in place to check and audit the quality of the service. The provider had plans to improve the service.