Acerta24

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received care from staff who were kind and caring. People and their families had the opportunity to be involved in decisions about their care and support and creating their care plans. People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were not able to verbally communicate with us in relation to the care and support they received, however relatives told us staff were kind and respectful to people and their family members looked relaxed in the company of their staff. One relative told us; "The staff are excellent, very professional, not just to [family member] but to the relatives as well. They are really caring and empathetic, they can’t do enough for [family member]."

Staff gave examples of how they promoted people's independence, choice, control and dignity over their care. Staff told us, "We support people with their personal care, reassure people, maintain privacy and dignity". Another member of staff told us, "Yes people have a choice". They went on to say they encouraged people to carry out aspects of their personal care they were able to.

People were involved with planning their care and support. Records reviewed contained person centred information which had been obtained through conversation with the person and their relatives. People’s records were regularly reviewed and updated to ensure they remained accurate and reflective of current care needs. People were supported to follow their interests and their cultural and spiritual beliefs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.