- Homecare service
Delore Care East Sussex
Report from 26 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 14 May 2024 to 19 June 2024. Delore Care East Sussex is a domiciliary care service providing personal care to people who live in their own home. We undertook this assessment due to concerns we received about the quality and safety of the service people received. The CQC only inspects the service being received by people provided with ‘personal care’, help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of this assessment, there were 116 people using the service who received personal care. We have not previously rated this service. This assessment did not cover all parts of our Single Assessment Framework; therefore, we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. The registered manager and staff understood their duty to safeguard people from abuse and protect them from harm. Safeguarding procedures were in place and staff knew how to raise concerns. There were safe recruitment practices in place. Staff received regular training and supervisions Staff supported people to maintain their independence as much as possible. Staff told us they treat people with kindness, compassion and dignity in their day-to-day care and support. The provider promoted an open and inclusive culture. The provider had requested feedback from people who used the service. Any feedback was acted upon, and lessons learned. There were systems of audit and monitoring to check on the safety and quality of the service.
People's experience of this service
People told us they felt safe. A person told us, “When staff are here, I do feel very safe. Honestly, I have no concerns at all.” People were treated as individuals by kind and compassionate staff. People expressed being happy with the care and support they or their family members received from this provider. However, we received mixed views about the consistency and timeliness of care calls. Staff supported people to maintain their independence as much as possible. People told us they felt listened to when they raised concerns. A person told us,” I do feel listened to by the staff and always spoken to lovely people when I have had to call the office.”