Matn Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received support from care workers with kindness, empathy and compassion and care workers respected people’s privacy and dignity. People were treated as individuals and their care, support and treatment met their needs and preferences. The provider promoted people’s independence, so they know their rights and have choice and control over their own care, treatment and wellbeing. The provider listened to and understood people’s needs, views and wishes. The provider cared about and promoted the wellbeing of their staff, and they supported and enabled them to always deliver person centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff treated them with kindness, compassion and dignity. People said staff understood their needs and were skilled at communicating with them in ways they understood.

Staff communicated effectively with people and were respectful of people’s privacy and dignity. One staff member said, “We try to keep our clients as independent as possible. We always ask for their permission before giving them personal care.” The provider discussed equality and diversity in staff supervisions, so staff were aware of unconscious bias and had an awareness of respecting peoples unique needs.

We did not receive any feedback from partners, however we saw examples where the provider had worked with professionals to meet peoples needs, and assisted them with independence, which was positive.

Care plans contained information regarding any protected characteristics and how best to support people in line with their needs and preferences. The provider had policies and procedures in place to ensure peoples dignity was upheld. For example, policies regarding protecting personal and sensitive information.

People’s care, treatment and support promoted equality and protected their rights. Relatives told us their family members were treated in a way that recognised their needs.

Staff were aware of the need to treat each person as an individual. They had a good understanding of maintaining and respecting peoples cultural and religious beliefs.

People’s care plans contained information about the decisions people were able to make for themselves. The provider actively involved people and their relatives in developing care plans which included their needs around protected characteristics and how needs would be best met.

People were supported to have choice and control and to make decisions about their care, treatment and wellbeing. There was a range of equipment, where needed, to support and maximise people’s independence. People were provided with tailored support to ensure they remained as independent as possible.

Staff knew about people’s health needs and personal preferences and gave them as much choice and control as possible. One staff member told us how it was really important to ensure people were dressed how they liked to be. Another staff member told us how they had encouraged someone to be more proactive with brushing their teeth and this had improved their oral health.

Staff took time to get to know people which helped them build positive relationships. Staff knew people well enough to recognise when there was a change in their physical or mental health. Staff were aware of the need to contact various professionals so additional support could be sought. We saw examples where the registered manager had contacted occupational therapy teams who had assessed a person who needed equipment this had assisted them with mobility and enabled them to live as independently as possible.

People told us they were confident staff would respond to a change in their health needs. People said staff were aware of their likes, dislikes and preferences and supported them to maintain them.

Staff told us they had plenty of opportunities to give feedback to the provider and were confident their views and opinions were valued. Regular meetings and supervision took place, which enabled positive conversations. The provider was aware of workforce diversity. The registered manager said, “People with faith values are given time to attend church. If people don’t feel like going, we respect their values. Other people have dress codes which we respect. Diversity is about understanding the norms.”

We saw policies and procedures in place to ensure equality, diversity and inclusion was upheld. The provider told us they were fully committed to these principles and values and were a responsive service and were able to meet diverse needs.