Alexander Court Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and compassion. People told us they were treated with kindness, compassion and dignity in their day-to-day care and support. However, some people felt that staff did not always respect their privacy and dignity. Staff knew about people’s health needs and personal preferences and gave them as much choice and control as possible. People and their relatives were actively involved in developing their care plans. This included identifying their needs on the grounds of equality characteristics and looking at how those needs would be met. It also included finding out about their choices and preferences. We observed people were promoted to be as independent as possible. People were provided with meaningful activities, linked to their hobbies and interests.

This service scored 10 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they could make everyday decisions, so care and support was delivered in a way which suited them. However, people's dignity and privacy was not consistently upheld.Comments included“The staff are lovely, not condescending and don’t treat you like a child. Some don’t knock on the door as they should." There was a range of equipment to support and maximise people’s independence. People were provided with meaningful activities, linked to their hobbies and interests.

Staff told us they placed great importance on maintaining and promoting people’s independence. They were able to explain how they encouraged and supported people to be as independent as possible and to make choices.While staff gave us positive feedback about maintaining and promoting people’s independence our assessment found elements of care did not meet the expected standard.

The service actively involved people and their relatives in developing their care plans. This included identifying their needs on the grounds of equality characteristics and looking at how those needs would be met. It also included finding out about their choices and preferences.

We observed staff promoted people’s independence with making choices and encouraged them to take part in activities and household tasks. Staff used prompts and guided people when they needed support. We saw staff treated people with kindness and patience.While we observed positive interactions between staff and people our assessment found elements of care did not meet the expected standard.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.