Alexander Court Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff ensured people had access to health and social care services to promote positive health outcomes. Where people’s communication or cognition could potentially form a barrier to care and support, staff worked with people to understand them and ensure they had access to services. People were able to give feedback through meetings and informal discussions, .Staff knew people well and understood their cultural, social and religious needs.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider was keen to ensure equality and diversity was promoted, and the causes of any workforce inequality were identified, and action was taken to address these inequalities.Staff received training in relation to equality, diversity and human rights. The provider planned to complete annual surveys to find out about people’s experiences of using the service.

People’s religious beliefs were respected and staff supported people to attend services where they wished to. People were also supported to access health appointments and annual health checks, in order to promote positive health outcomes and equity of access to health provision.

Staff said that under the new provider, they were listened to and valued and their voice was heard.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.