Connections Care Ltd

Updated 28 October 2024

Connections Care Ltd is a domiciliary care service who were providing personal care to 16 people at the time of the assessment. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This is the first rated assessment for this service. This assessment was carried out remotely. Assessment activity started on 01 November 2024 and ended 18 November 2024. We gathered information from people using the service, relatives, the registered manager, office staff, care workers and from health and social care professionals involved with the service. We looked at all 33 quality statements. The service has been rated good following this assessment. People and their representatives told us they were happy with the service provided. They spoke positively about the care and support they received from staff. Care and support plans were personalised and contained information on how people wished to receive their care. Risks to people’s safety had been assessed and plans were in place to guide staff on how to support people safely. Medicines were managed safely, and people were supported to maintain their wellbeing. There were enough staff to deliver people’s care. Safe recruitment practices were followed before new staff were employed to work with people. Quality assurance systems were in place to monitor the quality of service being delivered and identify where improvements are needed. Accidents and incidents were monitored and reviewed to ensure lessons could be learned. Staff spoke positively about the training they received and felt supported by the management team who they described as supportive and encouraging of their personal development.

Updated 28 October 2024

People were positive about the quality of the care they or their relative received. The Comments included, “They are kind and caring. They talk to me and always treat me with dignity and respect” and “They are very caring, helpful, and friendly. They know him very well and cheer him up.” People and their relatives told us staff treated them as individuals and with dignity and respect. Comments included, “Very, very professional, they know their job well and know her. Absolutely they treat her with dignity even with Mum around they still close the door for him” and “They are exemplary and very helpful. They shut the bedroom door. We understand each other very well.” People and their relatives told us they felt safe with the service they received. Risks to people’s safety had been assessed and plans were in place to guide staff on how to support people safely. People were supported by staff who knew them well. They told us staff arrived when expected and they had not experienced any missed calls. People were involved in the development of their care and support plans and said they had the opportunity to feedback on the service they received. People, and relatives said they were regularly asked for their views and opinions on the care they received and felt their comments were valued by the service. People and their relatives we spoke with said they felt comfortable with raising any concerns. Complaints and concerns were taken seriously and used as an opportunity to improve the service.