Connections Care Ltd

During an assessment under our new approach

Connections Care Ltd is a domiciliary care service who were providing personal care to 16 people at the time of the assessment. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This is the first rated assessment for this service. This assessment was carried out remotely. Assessment activity started on 01 November 2024 and ended 18 November 2024. We gathered information from people using the service, relatives, the registered manager, office staff, care workers and from health and social care professionals involved with the service. We looked at all 33 quality statements. The service has been rated good following this assessment. People and their representatives told us they were happy with the service provided. They spoke positively about the care and support they received from staff. Care and support plans were personalised and contained information on how people wished to receive their care. Risks to people’s safety had been assessed and plans were in place to guide staff on how to support people safely. Medicines were managed safely, and people were supported to maintain their wellbeing. There were enough staff to deliver people’s care. Safe recruitment practices were followed before new staff were employed to work with people. Quality assurance systems were in place to monitor the quality of service being delivered and identify where improvements are needed. Accidents and incidents were monitored and reviewed to ensure lessons could be learned. Staff spoke positively about the training they received and felt supported by the management team who they described as supportive and encouraging of their personal development.

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