Archived: Dinnington Dental Practice

Updated 15 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection was carried out on 13 July 2016 and was led by a CQC Inspector and a specialist advisor.

The methods that were used to collect information at the inspection included interviewing staff, observations and reviewing documents.

During the inspection we spoke with the registered provider, two dentists, four dental nurses, including the decontamination lead, admin and reception staff and the practice manager. We saw policies, procedures and other records relating to the management of the service. We reviewed 84 CQC comment cards that had been completed.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 15 September 2016

We carried out an announced comprehensive inspection on 13 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Dinnington Dental Practice is situated in the centre of Dinnington approximately three miles from the town of Rotherham. It comprises of six treatment rooms, an oral health education room, there was also an Orthopantomogram (OPG) machine in a dedicated room (an OPG machine produces a panoramic scanning dental X-ray of the upper and lower jaw), a reception area, a waiting area, decontamination rooms and has disabled access and accessible toilet facilities. The practice provides NHS and private dental treatments.

There are 10 dentists, one foundation dentist, three dental hygiene therapists, 18 dental nurses (15 qualified dental nurses and three trainees), three receptionists, two administrative assistants a practice manager and a regional manager.

The practice is open:

Monday and Tuesday 08:00 – 20:00

Wednesday and Thursday 09:00 – 18:00

Friday 09:00 – 17:30

Saturday 09:00 – 13:00

One of the practice owners is registered with the Care Quality Commission (CQC) as an individual. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

On the day of inspection we received 84 CQC comment cards providing feedback. The patients who provided feedback were very positive about the care and attention to treatment they received at the practice. They told us they were involved in all aspects of their care and found the staff to be a helpful, the practice had a happy environment; staff were friendly and communicated well. Patients commented they could access emergency care easily and they were treated with dignity and respect in a clean and tidy environment.

Our key findings were:

• The practice appeared clean and hygienic.
• Staff had received safeguarding training, knew how to recognise signs of abuse and how to report it. They had very good systems in place to work closely and share information with the local safeguarding team.
• There were sufficient numbers of suitably qualified staff to meet the needs of patients.
• Staff had been trained to manage medical emergencies.
• Patient care and treatment was planned and delivered in line with evidence based guidelines, best practice and current regulations.
• Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
• Patients were treated with dignity and respect and confidentiality was maintained.
• There was a complaints system in place. Staff recorded complaints and cascaded learning to staff.
• The governance systems were effective
• The practice sought feedback from staff and patients about the services.
• Notable practice because it demonstrates a commitment to tackling oral health inequalities in the local community.